Retail Clinics: One Size Doesn’t Fit All?
March 18, 2008
Service Discrepancies
Typically, successful franchises meet consumers’ expectations by providing a standard product or service mix in every location. Retail clinics share some operational characteristics with franchises: The “look and feel” of the facilities, immediate access to services, posted menus with prices, etc.
Feed-back.com’s visits to selected retail clinics in 2008 (so far) suggest there may be [...]